Privacy Policy

1. Introduction

CollectivePlains ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines the methods we employ to collect, utilize, reveal, and safeguard your data when you access our website collectiveplains.sbs or when utilizing our yacht charter offerings.

Your use of our services indicates your agreement to the data procedures defined in this policy. This policy is harmonized with relevant privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional pertinent Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

The personal information that you willingly supply us includes but is not limited to:

• Reserving a yacht charter
• Contacting us via our website or phone
• Enrolling in our newsletter
• Completing forms on our website
• Engaging in surveys or promotional events

Such information may comprise:

• Your name and contact details (email, telephone number, address)
• Financial information (handled securely through third-party services)
• Your preferences and needs for the charter
• Details of your emergency contacts
• Any dietary restrictions or health-related information (if provided)

2.2 Information Automatically Collected

Automatically collected information during your visit to our website may include:

• Your IP address and geographic data
• The type and version of your browser
• The pages you visit and the duration of your visit on our site
• The URLs of referring websites
• Details about your device (type, screen dimensions, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking mechanisms are utilized to improve your online experience. These help us:

• Maintain your preferences
• Analyze website use and efficiency
• Deliver personalized content
• Advance our services

Cookie preferences can be managed through your browser settings or via our cookie consent notification.

3. How We Use Your Information

Goals for using the collected information include:

• Service Delivery: For fulfilling yacht charter services, processing your reservations, and updating you regarding your bookings.
• Customer Support: To offer answers to your inquiries and provide support
• Payment Transactions: To handle financial transactions and billing
• Safety and Security: To ensure operation safety and prevent fraudulent activity
• Marketing: To forward promotional material and news (subject to your accord)
• Website Enhancement: To understand usage trends and augment the functionality of our website
• Compliance with Law: To adhere to legal regulations and legislation

4. Information Sharing and Disclosure

Your personal information is neither sold nor let to outside parties. Conditions in which your information might be shared include:

4.1 Service Providers

With third-party services that conduct functions such as: payment handling; website hosting and care; email marketing; analytics and performance tracking; customer service, we might share your details.

4.2 Legal Mandates

We may be obliged to share your information to adhere to legal requests, in reaction to lawful procedures, judicial orders, crisis situations, or scrutiny into possible fraudulent or unlawful actions.

4.3 Business Transactions

Should there be a business restructure, such as a merger, acquisition, or asset sale, it may involve your information being transferred as an element of the deal.

5. Data Security

To secure your personal information against unauthorized access, alterations, leakage, or damage, we uphold suitable technological and organizational security measures. These measures involve encryption, secure servers, controlled access, consistent evaluations, and staff awareness programs.

Nevertheless, it is important to note that no digital transmission or storage system is entirely secure. Absolute security of your data cannot be guaranteed.

6. Data Retention

We keep your personal data solely as long as needed to satisfy the purposes for which it was gathered, or to meet legal obligations. Typical retention periods include:

• Charter reservations: 7 years for tax and legal reasons
• Marketing interactions: until you choose to unsubscribe or request deletion
• Web analytics data: 24 months
• Client support records: 3 years following your last engagement

7. Your Rights and Options

You have rights to access, rectify, delete (subject to legal constraints), transfer, opt out from marketing, and manage cookies. Contact us using the information provided below for exercising these rights.

8. Third-Party Services

8.1 Google Analytics

To understand website traffic, we utilize Google Analytics. Opt-out is possible through the Google Analytics Opt-out Browser Extension.

8.2 Social Platforms

Social media platforms that we link to from our website have their individual privacy guidelines.

8.3 Financial Processors

Financial transactions are facilitated with PCI DSS compliant third-party processors.

9. International Data Transfers

Data you provide may be moved to, and handled in territories outside of Spain. We assure to use adequate protections in line with applicable privacy protection legislations.

10. Children’s Privacy

Our offerings are not aimed at individuals under the age of 13, nor do we knowingly gather their information. If you suspect a child has supplied personal data to us, contact us without delay.

11. Modifications to This Privacy Policy

Periodic updates to this Privacy Policy may reflect shifts in practices or legal prerequisites. We will notify you of updates by posting the new policy, emailing registered users, or by issuing a notice on our platform. Use of our services post-update implies your consent to the revised terms.

12. How to Reach Us

For questions about this Privacy Policy or our handling of data, reach out to us at:

13. Compliance with Google Ads User Consent Policy

Conformity with Google Ads user consent policy is assured. Changes to cookie/tracking preferences can be made at any time through our cookie settings.